Update 7/10/22: according to BBC (Opens in a new tab)Tony Staffieri, CEO of Rogers Communications, attributed the nationwide outage of communications to a malfunction following a “maintenance update” of Telecom’s core network. This is the second major outage from Rogers in 15 months, leaving many questions about emergency services, businesses, and the management of companies on networks that millions of ordinary Canadians depend on. increase.
Update 7/9/22: according to AP report (Opens in a new tab)Rogers Communications has regained power for its “majority” customers after a 15-hour outage that affected almost everything in Canada. The company apologizes for the confusion, but has not yet explained why Internet access, mobile phone communications, payment processing, and even emergency services were so completely blocked. At least now, good people in Toronto can enjoy the postponed performance of the weekend at Rogers Center.
original: Rogers Communications, Canada’s largest telecommunications company, has been hit by a major outage that knocked out Internet access, mobile services, and landlines across the country. According to the outage, it also affected ATM and Interac machines. Global news (Opens in a new tab) We also report that some customers have difficulty accessing the 911 service.
The service went offline early on July 8th, but Rogers was unaware of the issue until around 9am. Around that time, I tried to find out why the internet didn’t work. Unfortunately, the cause of the problem has not yet been clarified. Rogers website (Opens in a new tab) “We are experiencing a network outage and are working to restore service as quickly as possible,” he said.
Both Bell and Telus, Canada’s other major carriers, say their services are unaffected by the Rogers outage. However, Downdetector.ca now shows that complaints about both outages have increased significantly ().Bell (Opens in a new tab), Telus (Opens in a new tab)), And the Bell mobile service I first used to contact Rogers support (which is also offline), and also as a Wifi hotspot, was very slow and inconsistent.
It may or may not be the cause of heightened concerns (although I can’t say I’ve lowered my own personal stress level), Communications Security Bureau (Opens in a new tab)Canada’s National Cyber Security Agency has contacted Rogers and confirmed that it is “providing assistance” as needed.
Some Rogers customers are doing their best to deal with outages with humor.
One of the Rogers is working like pic.twitter.com/rjDkjS5WoRJuly 8, 2022
But there is also considerable anger.Canada’s telecommunications market is tightly regulated and meaningful competition not exist (Opens in a new tab).. Small mobile operators such as Fido, Chatr and Koodo are owned by large companies. There are other Internet providers in the country, but they serve a relatively small area of the population. The loss of Rogers services has had widespread and unpredictable effects.Some travelers Unable to access service (Opens in a new tab) The Rogers customers needed to get them back are unreachable Emergency service (Opens in a new tab),and Wading pool (Opens in a new tab) The service is down and cannot be opened in Toronto.
Bank oligopoly relies on communications oligopoly, so you can’t buy food in Canada’s largest grocery oligopoly https://t.co/w6D2rVBiaoJuly 8, 2022
Ironically, there is also the Canadian Radio Communications Commission, a federal agency responsible for regulating telecommunications companies.
Please note that our telephone line is affected by the Rogers Network outage. Our website is still available: https: //t.co/Sws6CGGQ2mJuly 8, 2022
Rogers April 2021 (Opens in a new tab)In the end, it was said that the software update didn’t work as planned. The failure was mainly concentrated in Canada’s most populous state, Ontario, and lasted all day. This is completely national.
Fortunately, we haven’t moved to an armed cannibal roving band yet. So far, if it had to happen, it seems to feel that it happened at least on Friday. (Although that feeling isn’t necessarily shared by Bell and Tellus customers.) The bad news is that even about eight hours after our surprise returned to the Dark Ages, possible causes and repair times. There are no signs of the line yet.
Rogers Customers: Make Long Unplanned Weekends Happy! Bell’s customer: A loser who gets to work.July 8, 2022